Rose bought a sectional sofa from Babcock near the end of 2017. I am sure it was expensive but I never wanted to know how much she paid, given my aversion to spending money on stuff we don’t need. Nevertheless, it is a comfortable sofa and Frankie loves lying at my feet when I have the footrest open. There is a little nook in the footrest that fits Frankie just right. He usually lies in the corner on my left but if I get up for some reason, when I come back I find him stretched out and I then have to sit at an angle.
About a year and a half ago, the pull cord that opens the footrest broke. I tried to contact someone at Badcock about it but I could not get through to a real person. I don’t remember why. It is probable that the wait time was an hour or more and I didn’t want to do it. By the way, if any company says that your call is important to them and then puts you on hold for more than five minutes, they are lying.
I did find an email address for them and sent an email explaining my problem but I never got a response. In the end, I drove up to the store, paid them over $25 for the part, and then had to wait over a month. If I remember right it took way longer than that. I think it came in after we went to West Virginia the first time.
I picked it up and put the piece on after we came home in January of last year. It was the most difficult thing I have done in recent memory. I almost never swear but I was like a drunken sailor that day.
Now, just over one year later it has broken again. Really, less than a year since we did not use the sofa for two months.
I went back to Badcock but the thought of paying twice to fix something that should not have broken once disturbs me. I tried to argue my point to no avail. I did find out that the sofa is an actual Badcock brand and it has a three-year warranty which means I was charged for the first part before the three years was up. I guess I will have to try calling them again.
In the meantime, I have to leave the footrest up and Frankie loves it.